Refund Policy
Hassle Free Returns & Refunds
365 Day No-Hassle Returns: Return In Original Packaging And In The Same Condition. It is that Easy!
We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied with any product ordered from OneStopFanShop, you may return the item for a full refund of the item price. Refund will be provided to the original payment method.
For clothing returns, item(s) must be returned with tags, labels, and in original condition. Original condition means that the item should be stored in a smoke-free environment, should not be worn, and should not be subjected to any other type of condition that might make the item seem used. If items deemed worn, used, dirty or missing tags, the item will be returned to purchaser at their expense and no refund will be issued. Also, underwear is not returnable.
Upon receipt of the returned merchandise (and appropriate tags, receipts, etc.), a full refund will be given for the item(s) purchased price. Any shipping charges incurred will not be refunded. We will credit the account originally charged within 5 business days.
Easy Order Cancellation
If you want to cancel your order you must do so by sending in a cancellation request to support@onestopfanshop.com. Cancellation requests must be received before your order is scheduled to ship. Once the order has shipped you will be required to follow the typical return procedure. Email support@onestopfanshop.com for return instructions.
Upon Receiving Your Order
You must inspect your package and item immediately upon receiving the order. If the order is incorrect or damaged, you must notify within 7 days. Please send notification and any available pictures of the damage to support@onestopfanshop.com
*Please allow up to 2 business days processing time once the item has been received by our returns department. All refunds will be given in the same manner as original payment method.
How To Contact Us With Questions
Email: support@onestopfanshop.com
Phone: 678-765-7769
Mail: OneStopFanShop 1040 Parkway Ind. Park Drive Buford, GA. 30518
